logo Sign Up

Terms & Conditions

Acceptance of the Terms

By registering on our platform, accessing its services, or using any features available, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please do not use the Torquay Pokies Platform.

Eligibility Requirements

To use the Torquay Pokies Platform, you must:

  • Be at least 18 years old (or the age of majority in your jurisdiction)
  • Not be a person subject to a restraining order or other court-imposed restrictions
  • Comply with all applicable laws and regulations regarding online gaming
  • Provide true, accurate, and complete information when registering for an account

Account Registration Rules

To register an account on our platform:

  1. Fill out the registration form accurately and completely.
  2. Verify your email address by clicking on a link we send to you.
  3. Set up a secure password and keep it confidential.

You are responsible for maintaining the security of your login credentials, including keeping your password confidential and ensuring that no one else uses your account.

One-account-per-user Policy

Each user is limited to having only one active account on our platform. If we suspect you have opened multiple accounts, we may suspend or close all affected accounts without warning.

Identity Verification and KYC (Know Your Customer) Requirements

To comply with anti-money laundering regulations, you may be required to provide identification documents, proof of address, and other information to verify your identity. We reserve the right to request additional documentation at any time if we suspect fraudulent activity or account abuse.

Account Accuracy Obligations

You are responsible for ensuring that all personal details and payment information stored on our platform are accurate and up-to-date.

Account Security Responsibilities

  • Keep your login credentials secure, including protecting against unauthorized access
  • Report any suspicious activities to us immediately
  • Comply with all applicable laws regarding account security

Login Credentials and Password Protection

You must keep your password confidential and not share it with anyone. We are not responsible for losses resulting from use of a shared or compromised password.

Restricted Behaviour and Prohibited Activities

You may not:

  • Engage in multi-accounting, money laundering, or other illicit activities
  • Use bots or scripts to manipulate gameplay or access accounts
  • Harass or abuse our staff or other users on the platform

Bonus and Promotion Rules

Bonuses are subject to specific conditions, which can be found by clicking on any applicable bonus information. We reserve the right to modify, suspend, or cancel bonuses at any time.

Wagering and Gameplay Conditions

Please review our wagering requirements for each game type and ensure that you understand how winnings will be calculated before playing.

Bonus Abuse Prevention

We may suspend or close accounts that are suspected of bonus abuse or manipulation. We reserve the right to modify, suspend, or cancel any bonuses at any time if we suspect such abuse.

Deposits and Withdrawals

When making deposits, you must ensure that all payment information is accurate and complete. When withdrawing funds:

  • Provide valid identification documents
  • Ensure your account balance meets our minimum withdrawal requirements

We reserve the right to request additional documentation or withhold withdrawals in cases of suspected illicit activity.

Verification Before Withdrawals

Before processing any withdrawals, we may verify your identity by requesting proof of address, photo ID, and other information.

Processing and Review Procedures

All transactions on the platform will be processed according to our standard procedures. We reserve the right to review or adjust all transactions for suspicious activities or potential abuse.

Responsible Gaming Expectations

We encourage users to gamble responsibly and set limits on their spending and gameplay time.

Self-Exclusion and Account Restrictions

If you experience any difficulties with managing your gaming habits, we recommend considering self-exclusion from our platform. Upon request, we can suspend or close your account for a specified period of time.

Game Fairness and RNG Systems

Our games are built using random number generators (RNGs) to ensure fairness and randomness in gameplay outcomes.

Technical Interruptions or Voided Gameplay

In the unlikely event that our platform experiences technical difficulties, we may void any bets made during the affected period. We strive to maintain a reliable gaming environment but cannot be held responsible for losses resulting from external factors such as power outages or natural disasters.

Suspension or Closure of Accounts

We reserve the right to suspend or close accounts without warning if:

  • We suspect account abuse, illicit activity, or bonus manipulation
  • You fail to comply with these Terms and Conditions
  • We experience technical difficulties requiring immediate suspension or closure

Intellectual Property and Platform Ownership

All content on our platform is owned by Torquay Pokies. By using the site, you agree not to reproduce any materials without written permission from us.

Limitation of Liability

We are not responsible for losses resulting from errors in gameplay outcomes, network interruptions, software bugs, or other external factors beyond our control. In no event shall we be liable for consequential damages exceeding the amount on deposit at the time of occurrence.

Modification of Terms

These Terms and Conditions may change over time without prior notice. We will post updates to this page; it's your responsibility to review these changes regularly.

Contact or Support Guidance

For any questions, concerns, or technical issues related to using our platform:

  1. Visit our support center for self-service options
  2. Use live chat support available 24/7
  3. Send an email with a detailed description of the issue

We strive to provide timely and effective resolution but cannot guarantee response times due to various factors such as high volume or complexity of issues.

By using this platform, you acknowledge having read these Terms and Conditions in full.